Thunderbird Motel

joshua m.

Reviews
Written: 1

1.0

Was looking for a value in ashville NC. And at the hotel we had plan on staying at there was a 2 hour wait so we drove down the road and saw this very nice looking hotel with plants and flowers outside for the same price. Decided to go for it since we had a 4 month old and a 1 year old that didnt want to wait 2 hours. Walked in and a sign said absolutly no refunds on weekly and monthly stays. Didnt pay it any mind. Walked into a room with brick walls, old everything, broken toilet seat, stains on the comforter, one chair and no table or desk. So my wife and i were like yeah, no. When we ask for a fefund 5 mins later they pointed out the period after absolutly no refunds so i asked to speak to the owner who called in and tried to tell me first he wouldnt give me one because we had been there over a hour. Then because we only want to leave because we want a cheaper hotel room down the road. I informed him that if i would have seen the room before i would nto have rented this room and he basically said "go ahead and call the cops or go rent another room somewhere else but i dont give a crap what u say there is no refunds. I'm not talking about this anymore"(click). I have never in my life ever been treated so horribly by management/owners or even heard of such bad customer service.