Team Specialist

Team Specialist

Position based in Asheville, NC


JOB DESCRIPTION
Eaton, located in Asheville, NC, currently has an immediate opening for Team Specialist. Position Responsibilities include: Support continuous improvement efforts though proactive training and facilitating implementation of consistent order management procedures throughout the EatonCare Project Coordinator organization.

Organize On the Job Training of Project Coordinators. Synchronize efforts with site Training Coordinator to ensure effective and thorough training of order management functions (order entry, expediting, processing, maintenance, and status reporting).
o Coordinate customer service efforts to insure timely resolution of order entry issues through proactive monitoring of Vista suffixes (BK, CDJ).
o Utilize Avaya CMS system to monitor phone availability. Track daily, weekly and monthly performance related to key phone metrics.
o Utilize reporting tools (Vista, Mentor, Order Manager) and other available resources to identify and resolve order issues.
o Communicate product line and/or warehouse changes which impact order management processes. Facilitate the documentation and communication of revised procedures.
o Serve as liaison between standard product plants/warehouses and EatonCare.
o Interface as required with EatonCare suppliers (L&T, Kinko''s) to support commercial issues.
o Serve as liaison to Credit Dept personnel on process changes, training or other communications related to order management.
o Maintain documentation as required on progress related to key initiatives and identification of opportunities for improvement.
o Identify and facilitate implementation of an effective and systematic expediting process.
o Facilitate data collection required for capacity analysis.
o Serve as beta-tester and trainer for commercial applications/tools (e.g. Order Manager).
If interested, please apply online at www.eatonjobs.com indicating salary requirements/history. No phone calls or 3rd party vendors please.


QUALIFICATIONS
o BS/BA degree plus 3-5 years customer service experience in a commercial and/or technical support role. Preferred expertise in EatonCare order management processes and procedures.
o Demonstrated proficiency in key commercial tools and applications (Vista, Order Manager, Microsoft office, JOE).
o Demonstrated proficiency in creative problem solving, conflict resolution and managing priorities.
o Excellent communication skills.


BENEFITS
Eaton''s comprehensive benefits package - medical, dental, vision, life insurance, disability, retirement savings plans and more - offers flexibility, choice and value. We know that, as a significant part of Eaton''s total compensation package, good benefit plans are important to employees and their families.
Flexible Benefits Help Employees Find Coverage That''s Right for Them Including:
*Medical
*Dental
*Vision
*Life and AD&D Insurance
*Disability
*Flexible Spending Accounts
*Total Retirement Resources
*The Eaton Personal Pension Account
*The Eaton Savings Plan (ESP) and Eaton Personal Investment Plan (EPIP
*Finding the Balance with Work/Life Programs.
*Employee Assistance Program (EAP)
*Wellness Programs and Concierge Services
*Adoption Benefits
*Holidays
*Leaves of Absence
*Paid Vacation
*Tuition Reimbursement


COMPANY PROFILE
Eaton Corporation is a diversified industrial manufacturer with 2006 sales of $12.4 billion. Eaton is a global leader in electrical systems and components for power quality, distribution and control; fluid power systems and services for industrial, mobile and aircraft equipment; intelligent truck drivetrain systems for safety and fuel economy; and automotive engine air management systems, powertrain solutions and specialty controls for performance, fuel economy and safety. Eaton has 60,000 employees and sells products to customers in more than 125 countries. For more information, visit
www.eaton.com.


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RUSAEATON217-533299